Refund policy

MIXX Returns & Refund Policy

7-Day Return Window We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Mandatory Unboxing Video To process claims for damaged, defective, or incorrect items, an unboxing video is mandatory. The video must show the parcel being opened from its original sealed state, clearly displaying the shipping label and the defect. Without an unboxing video, we unfortunately cannot process claims for damaged or missing items.

How to Start a Return To start a return, you can contact us at mixxcontactsupport@gmail.com.

  • Please include your Order ID, a description of the issue, and the mandatory unboxing video/photos.

  • If your return is accepted, we will arrange a reverse pickup or provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-returnable Items Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods (such as beauty products or intimate items). Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

  • Prepaid Orders: If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.

     

  • Cash on Delivery (COD) Orders: If approved, our support team will contact you to collect your bank account or UPI details to process the refund transfer.

     

Please remember it can take some time for your bank or credit card company to process and post the refund to your account.